FAQs

Frequently Asked Questions

Find answers to common questions about our products and services.

  • Where are you located? Our physical address is 1500 North Grant Street, Suite N, Denver, Colorado, 80203, United States.

    Are you a legitimate business? Yes, we are a operating under the business name Houslamp operating under the official business name Houslamp.

    How can I contact support?
    Email: support@houslamp.com
    Phone: +1 636-286-3348
    Hours: Monday - Friday, 9:00 AM - 7:00 PM (MST)

  • Order Cut-off Time: 8:00 PM (MST).

    Handling Time: 3–7 business days (Monday – Friday).

    Transit Time: 7–10 business days (Monday – Friday).

    Shipping Cost: Free shipping on all orders.

    Shipping Destination: We ship exclusively to the United States.

    Carrier: We use reliable shipping carriers or partner freight services. Tracking information will be provided by email once shipped. Packages are shipped via logistics companies such as UPS, FedEx, and XPO.

  • Return Window: Returns must be initiated within 30 days of receiving your goods.

    Refund Processing Time: Refunds are issued to the original payment method within 7-10 Business days of receiving the returned goods.

    Return Shipping Cost: $0 (Free returns).

    Return Conditions: Items must be undamaged to qualify for a return.

    How to Start a Return: Contact support@houslamp.com to begin the process.

  • Accepted Payment Methods: We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa.

    Cancellation Window: Orders must be cancelled before the 8:00 PM (MST) daily cut-off time to prevent processing.

  • Houslamp manages customer support and order coordination from our Denver office. Orders may be shipped from our partner fulfillment facilities depending on the product and delivery location. All orders include tracking information once shipped.

  • Items that have been installed, modified, rewired, damaged after delivery, or returned with missing parts may not be eligible for return or refund. Custom-made items, customized sizes, and special-order products are not eligible for return unless they arrive damaged or defective.

  • Please do not send returned items to our business address unless we specifically instruct you to do so. After your return request is approved, our support team will provide the correct return address and return instructions by email.

  • Please contact us at support@houslamp.com within 48 hours of delivery. Include your order number, photos of the outer packaging, photos of the damaged item, and photos of any damaged parts. If your claim is approved, we will provide a replacement, return label, or refund solution at no additional cost to you.

  • We currently do not offer direct exchanges. If you would like a different item, size, or finish, please request a return first. Once your return is approved and processed, you may place a new order for the item you prefer.