Refund policy

Last Updated: February 16, 2026

At Houslamp, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not be the perfect fit for your space. To ensure a transparent and fair experience, we have outlined our return and refund process below.

1. 30-Day Return Window

You have 30 calendar days from the date you receive your goods to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

  • The goods must be undamaged and in the same condition that you received them.

  • The items should ideally be in their original packaging to ensure safe transit back to our facility.

  • A receipt or proof of purchase is required to process your request.

3. Return Fees & Costs

We believe in a stress-free shopping experience, which is why we offer the following:

  • Restocking Fee: $0.00. We do not charge any fees to restock returned items.

  • Return Shipping: Upon approval of your return, we will provide a prepaid return shipping label via email. You will simply need to download, print, and attach it to your package.

4. How to Request a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to support@houslamp.com with your order number and the reason for the return.

  2. Review: Our team will review your request within 2 business days.

  3. Label Issued: Once approved, we will email you the prepaid shipping label and instructions on where to drop off your package.

  4. Ship the Item: Please send the item back within 7 days of receiving your label.

5. Refund Process & Timeline

Once your return is received and inspected by our team:

  • Notification: We will send you an email to notify you that we have received your returned item and whether the refund has been approved based on the condition of the goods.

  • Approval: If approved, your refund will be processed immediately.

  • Timeline: The credit will automatically be applied to your original method of payment within 30 days of us receiving the returned goods. Please note that your bank or credit card company may take additional time to post the transaction to your account.

6. Order Cancellations

If you change your mind shortly after ordering, you may cancel your order for a full refund before the item has entered the shipping process. Please contact us immediately at support@houslamp.com. If the order has already been processed for shipment, you must follow the standard return process outlined above.

7. Damaged or Defective Items

If your order arrives damaged or is defective, please contact us at support@houslamp.com within 48 hours of delivery with photos of the damage. We will prioritize a replacement or a full refund at no additional cost to you.

Contact Information

For all return-related inquiries, please reach out to our team:

  • Business Name: Houslamp

  • Support Email: support@houslamp.com

  • Support Phone: +1 636-286-3348

  • Physical Address: 1500 North Grant Street, Suite N, Denver, Colorado, 80203, United States

  • Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (MST)